Teams at Sequencing.com

Lead strategy and execution of lifecycle marketing across email, SMS, push, and in-product messaging. Analyze customer journeys and subscription datasets to identify drop-offs and growth opportunities. Build, launch, and optimize automated onboarding, activation, engagement, retention, win‑back, and referral programs. Translate complex genomic insights into clear customer messaging, run experiments and A/B tests, and partner with Product, Data, and Engineering to improve tracking, data quality, and infrastructure.

Design, build, and maintain scalable production pipelines and services to process clinical-grade 30x whole genome data. Optimize performance, reliability, and cost across AWS and hybrid environments. Develop tools and services (Python, C#, SQL, AWS) for genomic analysis, collaborate with cross-functional teams, ensure testing, observability, and validated output, and support consumer-facing DNA apps and reports.

Provide responsive, high-quality customer support across email, phone, chat, and social platforms; troubleshoot orders and technical issues for e-commerce and digital subscriptions; escalate complex cases; maintain accurate records; contribute to support documentation; collaborate with engineering, product, and sales; identify trends to improve customer experience.