Teams at Sardine

Own technical and functional customer support for Sardine’s API-driven risk and payment platform. Troubleshoot complex customer issues, analyze API and web-stack problems, collaborate with engineering and third-party providers, document solutions, and advocate for product improvements. The role requires strong knowledge of APIs, cloud infrastructure, SQL, SaaS support, and fintech or compliance environments while operating independently in a remote, high-volume support setting.

Conduct user acceptance, functional, regression, API, performance, and automation testing across dashboard, API, and mobile SDK products. Develop test plans and scripts, document and track defects, perform root cause analysis, support release troubleshooting in cloud environments, and collaborate with customers, product owners, engineers, and stakeholders to ensure product quality.

Leads Sardine’s Integration and Support Engineering organization of approximately 20 people. Builds scalable playbooks, onboarding processes, SLAs, and operational standards; develops technical leaders; provides technical judgment for customer scoping and contracts; partners with Sales, Account Management, and POC teams; and drives successful implementations, customer satisfaction, expansion, and retention.