Teams at SailPoint

Leads a software engineering team responsible for designing, developing, operating, and reliably delivering core cloud-scale SailPoint products. Owns technical direction, architecture reviews, code quality, sprint execution, resource allocation, risk mitigation, and delivery metrics. Partners with Product Management and architecture leaders on roadmaps, coaches engineers, drives operational excellence, and promotes AI-assisted development. The team uses AWS, event-driven microservices, and distributed systems to build enterprise-grade identity security products.

Lead the Performance and Quality Frameworks team, owning scalable performance engineering platforms and shared functional testing frameworks. Drive architecture, reliability, adoption, documentation, self-service, and roadmap execution across product teams. Apply AI tools such as Cursor and Claude Code to improve test development, maintenance, analysis, and engineering efficiency. Partner with cross-functional stakeholders, mentor engineers, measure framework outcomes, and support highly distributed SaaS systems using cloud, microservices, containers, and CI/CD technologies.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.