Teams at Roof Above

Provides frontline engagement and operational support at a homeless services day center. Responsibilities include triaging needs, connecting neighbors with resources, conducting campus walkthroughs, documenting incidents, enforcing policies, de-escalating conflicts, responding to overdoses, supporting campus logistics, and coordinating with staff and service partners. The role requires trauma-informed communication, harm-reduction knowledge, sound judgment, and comfort working with individuals experiencing homelessness, mental illness, and substance use issues.

Supports daily shelter operations in a trauma-informed, person-centered environment. Provides basic-needs assistance, explains program requirements, coordinates beds and routines, monitors facility safety, communicates with guests and service partners, documents incidents and shift activities, enters data in HMIS, and performs housekeeping and other assigned duties. Requires compassion, flexibility, sound judgment under pressure, and willingness to work variable shifts and locations.

Provide case management to approximately 24 formerly chronically homeless tenants in supportive housing. Conduct home visits, assess medical, psychiatric, and substance-use needs, connect participants with community services, support lease compliance and landlord relations, maintain client records, and respond to emergencies and behavioral crises using de-escalation techniques.