Teams at Rocket Software

The Principal Customer Solutions Engineer leads complex mainframe modernization projects, provides technical support, and collaborates with customers to implement technology solutions for digital transformation.

The role involves leading ML strategy, architecting systems, designing algorithms, collaborating with teams, and mentoring engineers in AI for enterprise analytics.

Provide advanced Tier 3 Vertica support: independently troubleshoot escalated customer issues, perform root-cause analysis and performance tuning, use Vertica Management Console, mentor junior engineers, and work with Linux, SQL, cloud object storage, networking, and Kubernetes.