Teams at Rithum

Administers initiative intake, maintains the portfolio system of record, produces executive reporting, tracks milestones, dependencies, risks, and issues, and prepares governance materials. The role supports prioritization and resourcing decisions through KPI analysis, status reporting, decision logs, and operating cadence management. It also improves reporting workflows through automation and AI tools while ensuring portfolio data remains accurate and current.

Provides Tier 1 and 2 software support through portal, email, phone, and chat. Documents issues, communicates proactively with clients, escalates technical problems to Engineering, maintains knowledge resources, identifies support trends, and participates in on-call coverage. The role also supports performance goals, workload management, special projects, and team enablement by mentoring new members and assisting Level 1 agents.

Owns a portfolio of enterprise B2B SaaS clients, serving as the primary relationship manager throughout the client lifecycle. Responsibilities include driving adoption and value realization, leading business reviews, monitoring account health, managing renewals and risks, identifying expansion opportunities, and partnering with Sales and internal teams. The role uses CRM, client success platforms, AI tools, and client data to improve engagement, insights, and operational efficiency.