Jobs at Reliance Matrix

Lead client relationships for large national group insurance clients (2000+ lives), drive retention and cross-sell, develop customized strategies, manage renewals/mergers, analyze client data, coordinate internal teams, and ensure service delivery and profitability.

Provides administrative support to insurance claims teams and claimants by managing correspondence, filing, claim database updates, bill payment assistance, data entry, document production, inquiries, and claim material proofreading. Maintains accurate and confidential personal health information in compliance with HIPAA requirements. Requires strong organization, prioritization, communication, information analysis, customer service, and Microsoft Office skills.

Operate and support leave-of-absence management systems, including troubleshooting, client-letter and policy programming, UAT and production QA, functionality testing, process-flow development, training, audits, reporting, and premium billing data-feed validation. The role supports implementation teams, client and district offices, and may assist with LOA claims management. It requires knowledge of leave laws, systems programming aptitude, analytical troubleshooting, strong organization, communication, customer service, and confidentiality skills.

Designs, develops, and delivers instructor-led and virtual training for new hires and existing staff; creates curriculum, assessments, and job aids; coaches and mentors learners; evaluates training effectiveness; collaborates with leadership to identify training needs and optimize knowledge management and processes; may travel up to 20% for training.

Supports new client launches by mapping, transforming, reviewing, correcting, and loading historical leave data into Reliance Matrix systems. Analyzes requirements, tickets, business impacts, and complex datasets; leads conversion projects; researches system issues; responds to customer inquiries; documents resolutions; prioritizes escalations; and communicates project updates. The role also contributes to systems support and continuous improvement while collaborating across teams to improve claimant and operations experiences.

Manage employee accommodation requests under ADAAA, PWFA and state law by reviewing medical documentation, conducting interactive assessments, coordinating with employees, employers and medical vendors, maintaining HIPAA-compliant records, and educating HR on return-to-work and accommodation processes.

Responsible for selling and servicing group employee benefit products within an assigned territory. Develops broker relationships, achieves line-of-business sales goals, follows underwriting and administrative procedures, services policyholders and brokers, and supports regional sales office operations. Requires at least three years of group employee benefits sales experience, with travel of up to 50%.

The Absence Management Specialist manages claims between clients, employees, and healthcare providers while ensuring compliance with regulations and quality customer service.

This role involves adjudicating LTD claims, conducting investigations, calculating benefits, and managing claims while providing customer service in a high-pressure environment.