Jobs at Reliance Matrix

Lead client relationships for large national group insurance clients (2000+ lives), drive retention and cross-sell, develop customized strategies, manage renewals/mergers, analyze client data, coordinate internal teams, and ensure service delivery and profitability.

Serve as primary strategic advisor for assigned middle-market clients on benefits, leaves, ADA, and claims. Build relationships, lead renewals and upsell, coordinate cross-functional teams to resolve escalations, drive revenue growth, ensure contract compliance, mentor colleagues, and manage complex projects with advanced analytics and operational excellence.

The Absence Management Specialist manages claims between clients, employees, and healthcare providers while ensuring compliance with regulations and quality customer service.

This role involves adjudicating LTD claims, conducting investigations, calculating benefits, and managing claims while providing customer service in a high-pressure environment.

Manage end-to-end new client implementations for employee benefits (Life, Disability, Absence, Voluntary). Lead client calls, coordinate internal teams (IT, service, marketing), oversee data transfer and enrollment logistics, deliver administrative kits, resolve issues, and provide training and ongoing client support.

Designs, develops, and delivers instructor-led and virtual training for new hires and existing staff; creates curriculum, assessments, and job aids; coaches and mentors learners; evaluates training effectiveness; collaborates with leadership to identify training needs and optimize knowledge management and processes; may travel up to 20% for training.

Manage employee accommodation requests under ADAAA, PWFA and state law by reviewing medical documentation, conducting interactive assessments, coordinating with employees, employers and medical vendors, maintaining HIPAA-compliant records, and educating HR on return-to-work and accommodation processes.

The Claims Examiner I processes short-term disability and paid family leave claims, ensuring compliance with state laws while managing claim investigations and customer communication.