Teams at Prompt Therapy Solutions Inc

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.

Own the reliability, performance, availability, scalability, and cost efficiency of production Aurora MySQL databases on AWS. Responsibilities include observability, alerting, query optimization, replication, backups, disaster recovery, schema migrations, reader topology, cost optimization, runbooks, incident response, and database performance reviews. The role partners with engineering teams, supports HIPAA-compliant handling of PHI, and establishes reliable database operating practices.

Leads executive operating rhythms, cross-functional initiatives, and leadership decision support. Translates priorities into plans, owners, deadlines, reporting, and measurable outcomes; prepares executive briefings and board materials; surfaces risks and dependencies; and drives commitments to completion without formal authority. Provides strategic executive support, including calendar, travel, event, expense, vendor, and confidential administrative coordination.