Jobs at Prompt Therapy Solutions Inc

Leads executive operating rhythms, cross-functional initiatives, and leadership decision support. Translates priorities into plans, owners, deadlines, reporting, and measurable outcomes; prepares executive briefings and board materials; surfaces risks and dependencies; and drives commitments to completion without formal authority. Provides strategic executive support, including calendar, travel, event, expense, vendor, and confidential administrative coordination.

Manage post-sales relationships for enterprise rehab therapy customers, driving onboarding, adoption, retention, and expansion. Serve as primary contact for largest accounts, deliver training and strategic reviews, translate usage data into recommendations, support change management, and coordinate cross-functional resources to ensure successful go-lives and ongoing value realization.

Perform manual functional, regression, smoke, and acceptance testing; document bugs and test plans; test AI-enabled features and use AI tools to improve QA workflows; collaborate with product, development, and design; prioritize high-risk areas and communicate status/risks; continuously improve QA processes and own execution.

The Senior Billing Success Manager supports healthcare clients with billing processes, training staff, and optimizing revenue cycle management. This role involves onboarding clients, ensuring customer satisfaction, and collaborating with internal teams to improve the billing platform.

Perform targeted outreach to chiropractic and rehab practices, generate leads via cold calls/emails/social, qualify prospects, schedule demos, build relationships, and collaborate with sales, marketing, and product teams to drive adoption of the EMR SaaS.

This role involves leading AI projects, designing and deploying AI systems, collaborating with stakeholders, and developing tools to enhance efficiency in healthcare applications. The engineer will mentor junior members and iterate on prototypes until widely adopted.

The Associate Billing Success Manager trains billing teams on best practices, assists in workflow development, and provides ongoing support to customers, helping them utilize the Prompt platform effectively.

Manage day-to-day accounts payable including company credit card coding and reconciliation; perform routine month-end journal entries and reconciliations; maintain audit-ready documentation; build vendor and internal stakeholder relationships; recommend and implement process improvements; contribute to team growth and knowledge sharing.

The Account Executive will manage relationships with healthcare clients in the chiropractic sector, driving sales of EHR software, generating new leads, and ensuring customer satisfaction.

Manage post-sale lifecycle for largest enterprise customers: onboarding, training, technical support, account management, and expansion. Build C-suite relationships, drive product adoption and retention, deliver success reviews and strategic guidance, collaborate cross-functionally, and convert trials to long-term contracts. Leverage deep product and therapy-industry knowledge and strong technical/BI skills to maximize customer value.

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

Lead and scale an Account Management team focused on upsell, cross-sell, and expansion revenue for SMB and mid-market customers. Build operating rhythms, coaching, pipeline and forecast discipline, playbooks, and processes. Partner with Client Success, Sales, RevOps, and Product to drive account expansion, hire and ramp reps, and manage performance to hit aggressive revenue targets.

Serve as Prompt billing expert for enterprise clients: onboard and train RCM teams, support escalations, provide reporting and accounting guidance, configure workflows, and promote customer satisfaction across the Prompt platform.

Manage EDI and enrollment support within the Client Success team, providing hands-on helpdesk triage, client-facing onboarding support, process optimization, knowledge base development, EDI engineering ticketing, and auditing workflows for AI automation opportunities to scale EDI operations.

Manage and lead Benefit Verification and Authorization teams, ensuring accuracy, SLA compliance, quality, and operational efficiency. Drive performance through data, resolve escalations, standardize processes, identify automation opportunities, partner with RCM stakeholders, and develop team leads with training and SOPs to prevent downstream billing and reimbursement issues.

Lead and scale Benefit Verification & Authorization operations by building repeatable processes, driving operational excellence with metrics, partnering with AI Engineering to automate workflows, defining customer onboarding and experience, and developing Managers and Team Leads to ensure consistent, scalable service delivery.

Lead end-to-end product design for complex health-tech features, conduct user research and testing, define design patterns and systems, mentor mid-level designers, partner with product and engineering on goals and metrics, and use AI tools to accelerate design while prioritizing user-centered solutions.

The RCM Client Success Manager is responsible for managing client relationships post-onboarding, ensuring client satisfaction in clinical, administrative, and billing workflows while identifying growth opportunities within revenue cycle management.

Own Prompt's API and EHR integration roadmap, manage interoperability with major EHRs and Kno2, lead Patient Portal development, guide DevOps priorities, ensure CEHRT/CMS/HIPAA compliance, and coordinate cross-functional product, engineering, sales, and partner initiatives.

Manage and grow a book of SMB and mid-market SaaS accounts by identifying upsell and cross-sell opportunities, building relationships with decision-makers, presenting product value, conducting business reviews, forecasting pipeline, and collaborating with Client Success, Sales, and Product to drive revenue expansion and ensure account health.