Teams at Perficient

Define and lead ServiceNow architecture and target-state roadmaps, ensure best-practice scalable implementations, design integrations and CMDB/CSDM strategies, provide technical leadership across delivery, support AI-enabled ServiceNow capabilities, and collaborate with stakeholders to ensure platform sustainability and governance.

Lead incident management, operational resilience, and AIOps-driven automation across enterprise environments. Drive SRE practices, observability (Dynatrace), ServiceNow workflow automation, root-cause analysis, SLAs/SLOs, and build AI-powered self-healing workflows to reduce MTTD/MTTR and improve reliability.

As a Lead Technical Consultant, you will oversee all software development lifecycle phases, mentor team members, and ensure best practices in deployment and documentation while collaborating with clients and architects.