Jobs at PerfectServe

Develop and maintain cross-platform React Native applications for iOS and Android. Translate designs into responsive code, integrate REST APIs and third-party SDKs, debug platform-specific issues, participate in code reviews, write basic tests, and collaborate remotely with cross-functional teams under senior engineer guidance.

Provide Tier 1 technical support for healthcare communication and scheduling applications. Handle phone, chat, and portal requests; troubleshoot message delivery, content, connectivity, and configuration issues; manage user accounts; educate end users; configure workflows; and collaborate with hospital IT, customer success, integration, and technical teams on escalations. This is a fully remote role supporting a 24/7/365 operation with day, night, weekend, and holiday coverage.

Develop and maintain automated test scripts with guidance from senior automation team members. Create and execute test cases, plans, and scenarios based on requirements. Alternate between manual validation and automation according to delivery needs. Build expertise in automation frameworks, scripting, CI/CD, and quality engineering practices while collaborating effectively with cross-functional teams in a remote environment.

Provides tier-three technical support for SaaS healthcare customers, resolving escalated issues and managing complex configuration changes. Partners with account teams and clients to optimize clinical workflows, improve adoption, train users, analyze reports, document solutions, and communicate product feedback. Requires strong technical troubleshooting, customer service, and relationship-building skills, with occasional travel under 10%.

Manage end-to-end implementations of PerfectServe clinical communication and scheduling software for ambulatory and enterprise healthcare clients. Lead planning, staffing, execution, budget and risk control, stakeholder communication, status reporting, and transition to account management to ensure on-time, on-budget, high-quality deployments.

The Director of Product Management - AI will own the vision and lifecycle of the AI answering service platform, translating business objectives into a product roadmap, leading customer discovery, and ensuring alignment with healthcare needs.