Teams at Paradigm Information Services, Inc.

Reviews and analyzes claims and supporting documentation for completeness, accuracy, and compliance. Researches complex claims issues, prepares substantive written responses, handles telephone inquiries, and communicates professionally with claimants and counsel in French and English. Maintains accurate records, collaborates with project teams, follows legal and procedural guidelines, and supports consistent claims administration for product liability class actions and mass tort matters.

Lead end-to-end product design for intuitive, accessible digital products. Translate user and business requirements into responsive web experiences, conduct research and usability testing, create prototypes and design systems, interpret qualitative and quantitative data, and collaborate with product managers, engineers, stakeholders, and customers. The role requires strong visual and interaction design, AI-assisted workflow experience, independent leadership, and the ability to manage complex initiatives and ambiguity.

Designs, deploys, and maintains Azure cloud infrastructure, infrastructure-as-code, CI/CD pipelines, monitoring, observability, and production systems. Responsibilities include improving reliability, scalability, security, performance, and cost efficiency; troubleshooting complex incidents; supporting migrations and modernization; developing automation; and collaborating with development, QA, security, and business teams on software delivery and operational readiness.