Jobs at OneSource Virtual

Provide end-to-end Canada payroll processing for multiple managed payroll clients using Workday, handle cases and escalations, configure payroll components, support quarter and year-end audits and W-2 adjustments, lead client calls, maintain documentation, and meet quality and production metrics.

Conduct SOP adherence audits, test internal controls, analyze quality data and KPIs, document findings, support root cause analysis, create dashboards/reports, investigate escalations, and collaborate with business leaders on corrective actions and continuous improvement.

The Account Executive will engage with existing OSV customers to drive expansion and revenue growth, employing effective selling strategies and maintaining accurate sales data.

Process payroll settlements in clients' Workday applications, handle on-demand payments, maintain client support documentation, manage daily control reports, resolve treasury exceptions, and provide client-facing payroll support in a fast-paced environment.

Lead and execute subscription renewals for a book of Workday customers, partnering with Customer Success, Finance, and Sales. Define pricing, prepare proposals and contracts, negotiate terms, manage renewal tracking in Salesforce, forecast renewal metrics, and produce renewal KPI reports to maximize retention.

Lead tax data specialist providing queue and escalation management, subject matter support, QA review, Power BI report assistance, high-touch customer support, payroll tax data analysis, and team training to meet reporting and quality metrics.

Partner with customers to implement and configure OSV TaxEx, gather tax-related documentation, ensure federal/state/local tax setups accuracy, lead implementation projects, resolve data and scope issues, run checkpoints, and ensure successful transition to operations while driving customer satisfaction.

The Payroll Support Advisor provides technical and payroll processing support, addresses inquiries, performs root cause analysis, and seeks solutions to enhance service quality.

Provide advanced technical and payroll processing support, troubleshoot complex payroll/system issues, perform root cause analysis, ensure compliance with payroll laws, drive continuous improvement, analyze casework to identify trends, support onboarding and enterprise projects, and act as a payroll subject matter expert for internal and external stakeholders.

Design and execute test scenarios for payroll tax compliance changes, validate tax calculations and outputs, document test results, manage defect lifecycle, collaborate with Compliance and Development to resolve issues, maintain test documentation and scenario libraries, and contribute to testing process improvements.

The Sr. Quality Assurance Automation Engineer creates and executes automated tests and maintains regression suites for multiple products, ensuring high-quality releases.

Ensure accurate, timely wage garnishment processing by reviewing and setting up garnishment orders, maintaining payroll garnishment rules, generating reports, resolving automation failures, responding to courts/agencies/employees, processing lump-sum withholdings, and performing reconciliations and related special projects.

The VP of Technology Operations oversees operational discipline, quality culture, incident management, and technology planning across engineering to ensure process continuity and performance.

Monitor federal, state, and local tax agencies for payroll-related regulatory changes; research and interpret routine requirements; document authoritative guidance and data needs; create clear change requests for downstream teams; maintain agency relationships and audit-ready records; communicate updates to stakeholders and support process improvement initiatives.

Lead and develop a team of Tax Account Managers to deliver tax service bureau operations, manage escalations, ensure compliance, maintain customer relationships, track KPIs, use Workday/OSV platforms, and drive process improvements and strategic initiatives.

The Sr. COBRA Specialist manages operational duties related to COBRA and Direct Billing, ensuring timely responses and updates while identifying process improvements and maintaining communication with internal teams.

The National Sales Director at OSV will lead channel sales for a SaaS offering, building relationships and closing deals to drive revenue growth.

Provide first-line support for Workday and OSV Service Center users: manage accounts and security, triage tickets, troubleshoot MFA, generate access/audit reports, resolve data/configuration issues, and collaborate cross-functionally to meet SLAs while following security policies and SOPs.

The Tax Data Specialist maintains tax profile data, processes update requests from customers, manages cases, and ensures accurate data input into multiple systems.

The Payroll Specialist II is responsible for managing payroll processing, resolving customer issues, and supporting payroll configuration and audits in a dynamic team environment.