Teams at Old Dominion Freight Line, Inc.

Provides customer support for trade show and household freight services through phone and email. Resolves inquiries and complaints, assists with invoicing, audits, tracing, collections, and coordinates with dispatch, sales, and operations. Supports team performance by guiding employees, handling escalations, assisting with hiring, organizing staff, and ensuring adherence to policies and procedures.

Develop and implement Salesforce applications using Apex, Lightning Components, and Visualforce. Translate business requirements into scalable CRM solutions, integrations, and releases. Troubleshoot, test, and maintain application security. Create and support Tableau dashboards, reports, visualizations, and server or cloud deployments. Collaborate with business analysts, administrators, and technical teams while assisting with development estimates and schedules.

Supports enterprise sustainability and regulatory compliance programs by interpreting regulations, coordinating carbon-reduction initiatives, managing permits and reporting, maintaining compliance data, and leading disclosures for CDP, EcoVadis, SmartWay, GRI, SASB, and TCFD frameworks. The role also handles EPA energy benchmarking, sustainability questionnaires, data quality reviews, process improvements, and special projects.