Teams at North

Owns revenue operations by optimizing sales processes, improving CRM workflows, implementing sales automation tools, and developing standardized dashboards and reporting. Analyzes funnel performance, conversion rates, quotas, commissions, and sales activity to improve productivity. Partners with leadership and cross-functional teams on process adoption, training, workflow design, and infrastructure improvements. Requires Salesforce administration experience, advanced Excel skills, analytical ability, and five years of relevant sales operations or sales management experience.

Handle inbound and outbound B2B retention calls to resolve merchant issues, educate on rates, equipment, and loyalty programs, coordinate cross-functionally to retain accounts, diagnose root causes of cancellations, recommend process improvements, and support special projects.

Drive adoption of payment APIs by managing API specifications, creating technical documentation, tutorials, sample applications, and video content. Represent the company at conferences, meetups, and workshops; engage with developers; advocate for customer needs; and relay community feedback to product and engineering teams. The role also gathers technical requirements and collaborates across engineering, sales, marketing, and support to improve developer success, customer satisfaction, and revenue outcomes.