Jobs at NICE

The Renewal Account Manager will primarily engage customers to facilitate contract renewals, ensuring alignment with business goals, revenue retention, and negotiate contract terms in collaboration with internal teams.

Drive pre-sales for NICE Customer Service Automation by designing technical solutions, delivering demos, evaluating customer infrastructures, responding to RFIs/RFPs, and partnering with sales, product, and engineering to apply conversational AI, analytics, and digital engagement to CX problems.

The Project Manager will oversee customer-facing software and AI delivery projects, assist with documentation, track progress and risks, and communicate with teams.

The Account Executive is responsible for establishing and maintaining strategic relationships, achieving sales quotas, and negotiating enterprise agreements in the financial services sector.

The Forward Deployed Engineer will architect and implement scalable AI agents for enterprises, overseeing the entire lifecycle and collaborating with clients on solutions.

Act as primary technical partner for enterprise customers, troubleshoot complex issues across contact center platforms and integrations, coordinate escalations, leverage AI tools for insights, drive customer outcomes, share feedback with Product/AI teams, mentor peers, and shape AI-augmented support processes.

Lead strategic enterprise support for high-value customers, resolve critical escalations across CX platforms, drive AI-augmented support practices, mentor engineers, influence product direction, and ensure customer adoption, retention, and long-term success.

Design and implement advanced Conversational AI solutions while managing technical projects, providing insights, and ensuring customer success.

The role involves enabling partners to build AI Agents on the Cognigy platform through hands-on technical support, workshops, and mentoring on JavaScript and integrations, while collaborating closely with internal teams.

The Senior Technical Account Manager acts as the main contact for key customers, ensuring their success with NiCE products through relationship management, technical support, and proactive engagement.

Seeking an experienced Enterprise Account Executive to drive sales, close large deals, and collaborate with partners in the U.S. market.

Senior Technical Account Manager serves as single point of contact for enterprise accounts, resolving complex technical issues, driving customer success and retention, coordinating projects and cross-functional resources, conducting service/technology reviews, mentoring peers, and identifying product and process improvements to expand usage and satisfaction.

Lead presales technical discovery, demos, POCs and solution design for customer service automation and conversational AI. Craft RFI/RFP responses, drive proofs-of-value, track competitive landscape, and upskill teams to accelerate enterprise deals.

The Partner Acceleration Executive develops and scales relationships with Global System Integrators, drives revenue growth, and ensures collaboration across partner activities to align with company strategies.

The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.

The Account Executive will drive new business in Public Safety agencies, managing the sales cycle and building strong relationships with stakeholders across a seven-state territory.

Sell NiCE Actimize enterprise solutions to financial services clients by building and maintaining C-level relationships, leading sales cycles, negotiating enterprise agreements, meeting annual quotas, and identifying opportunities driven by technology and AML requirements.

Own and advocate for strategic contact-center customers from pre-go-live through Day 2. Resolve complex technical issues, ensure SLAs, coordinate Technical Support, Professional Services, Product and Engineering, drive customer satisfaction, retention, expansion, and act as trusted advisor for largest, most complex accounts.

Lead global integrated demand programs to drive pipeline and revenue for AI-focused B2B SaaS. Build persona-based, multi-channel campaigns, own content strategy, leverage AI/agentic AI for automation and optimization, align with Sales/ABM, and measure ROI and funnel performance.

Drive new business and market share for enterprise and commercial contact centers by achieving sales quotas, negotiating enterprise agreements, building C-level relationships, and selling AI-enabled SaaS solutions while coordinating cross-functional teams.