Teams at Nexcess

Serves as the senior technical advisor for complex enterprise customers, providing architecture guidance across hosting, cloud, networking, security, scalability, and business continuity. Leads migrations, platform transformations, critical escalations, incident reviews, and cross-functional initiatives. Builds executive relationships, influences retention and growth, mentors Technical Account Managers, and develops scalable account-management and technical-review frameworks. Requires strong infrastructure troubleshooting, stakeholder communication, project management, CRM, ticketing, and enterprise customer experience.

Own an engineering team’s architecture, delivery, roadmap, product outcomes, and operational health for commerce application platforms. Lead hands-on development, AI-assisted engineering adoption, technical scoping, cross-team dependencies, testing, releases, DORA performance, on-call operations, incident reduction, hiring, and engineer growth. Partner closely with Product to deliver reliable software predictably while maintaining high engineering standards.

Leads and coordinates security and operational incident response for infrastructure, platforms, hosting, and customer environments. Serves as incident commander, manages escalations and communications, facilitates bridge calls and post-mortems, analyzes incident trends, maintains response procedures, and tracks corrective actions. Partners with technical and leadership teams to improve incident management maturity, accountability, governance, reporting, and operational transparency during high-severity events.