Teams at Newfire Global Partners

Lead creation and governance of product documentation for a healthcare SaaS platform. Plan documentation, produce user guides, release notes, and enablement materials; collaborate across Product, Engineering, Customer Success, and Support; manage content lifecycle, audits, and continuous improvement to drive adoption and usability.

Drive product operations excellence across the PDLC: maintain processes and tooling, coordinate planning and rollouts, manage intake and requirements maturation, track delivery and dependencies, enable change management, generate analytics and stakeholder-facing insights to improve product delivery and customer value.

Lead and grow an embedded UX team for a healthcare technology client. Provide hands-on management, design and research critique, client partnership, operational oversight, and process improvements to ensure consistent design quality across Care Management and Utilization Management projects while collaborating with product and engineering leaders.