Teams at NeuraFlash

Designs and delivers Salesforce Voice and Amazon Connect contact center solutions. Responsibilities include business process discovery, requirements translation, Salesforce configuration, technical architecture, project ownership, customer communications, training, documentation, and enterprise implementation leadership. The role also supports pre-sales, contact center strategy, AI solution collaboration, release governance, and scalable Service Cloud implementations.

Designs and implements enterprise AWS solutions for contact centers, primarily using Amazon Connect and Salesforce Service Cloud Voice. Responsibilities include developing integrations, configuring cloud services, advising on technical requirements, leading development teams, conducting code reviews, troubleshooting, documenting solutions, and training users. The role requires programming proficiency, AWS architecture knowledge, infrastructure automation, CI/CD experience, and the ability to lead technical delivery with minimal direction.

Designs and delivers Amazon Connect and Salesforce contact center solutions for enterprise customers. Leads discovery, technology assessments, ROI development, architecture, integrations, and cloud deployment discussions. Translates business requirements into contact center designs, oversees technical teams, manages stakeholder communications, and ensures projects meet quality, budget, and timeline goals. Provides customer training and documentation while guiding cloud infrastructure, automation, monitoring, security, and compliance practices.