Teams at Nelnet

Manage and grow an established portfolio of higher education clients across the Midwest/Great Lakes. Focus on retention, upsell/cross-sell, client satisfaction, product advocacy, account reviews, cross-functional coordination, and documenting activity in Salesforce. Travel ~30% for campus visits, conferences, and client engagement.

Player-coach product leader who owns a core area of the Horizon platform end-to-end, ships AI-enabled, data-driven features, mentors a small PM team, defines strategy and roadmap, coordinates cross-functional launches, and ensures PCI-compliant payment solutions for higher education customers.

Lead strategy, roadmap, and execution for a core Horizon product workstream. Translate college, student, and payer insights into prioritized requirements, define AI applications, track success metrics, and partner with engineering, design, compliance, and GTM teams to deliver PCI Level 1–compliant, scalable payment experiences for higher education.