Teams at Navina

Own and optimize revenue operations processes across sales and customer success, from lead through renewal. Drive adoption of GTM tools, build DealHub quoting workflows, create enablement programs, monitor SaaS KPIs, and deliver reports and analysis for leadership. Partner cross-functionally with Sales, Customer Success, Marketing, and systems administrators while integrating AI tools into reporting, documentation, and process design.

Own end-to-end technical onboarding for healthcare SaaS customers, including EMR integration, workflow configuration, data validation, troubleshooting, and go-live delivery. Serve as the primary technical contact for customer IT stakeholders, collaborate with Product, R&D, Medical, and Customer Success teams, and improve scalability through automation, runbooks, and implementation frameworks.

Resolve customer technical issues within SLA, troubleshoot web applications and data-related problems, and maintain high customer satisfaction. Collaborate with R&D, Product, Customer Success, and Medical teams on complex escalations. Improve support processes, document solutions in the knowledge base, and contribute to troubleshooting methodologies. The role requires SQL and data analysis expertise, customer-facing communication, project management, and preferably programming and healthcare industry experience.