Teams at Nationwide

Investigates and manages workers’ compensation claims across multiple states, determining compensability, benefits, reserves, and appropriate resolution. Responsibilities include communicating with injured workers, employers, medical providers, attorneys, and customers; coordinating medical management and return-to-work efforts; negotiating settlements; managing litigation, Medicare reporting, subrogation, fraud investigations, and recovery opportunities; documenting claim activity; and ensuring compliance with applicable statutes and best practices.

Provides analytical support and project leadership to State Management within Nationwide’s Personal Lines insurance business. Analyzes financial and performance data, supports rate reviews and state forecasts, reviews competitor filings, monitors profitability and growth metrics, identifies trends, and recommends strategies for profitable growth. The role also prepares recurring and ad hoc reports, investigates variances, coordinates cross-functional communication, and helps implement state-specific business initiatives.

Leads technical claims strategy and coverage oversight for Commercial, Excess Surplus, and Specialty lines. Provides guidance on complex claims, litigation, coverage positions, counsel selection, industry trends, training, process improvements, and risk recommendations. Partners with Claims and Underwriting leadership, supports strategic initiatives, resolves complaints, monitors customer satisfaction, and mentors high-potential associates. Requires deep silica claims and litigation knowledge, ClaimCenter expertise, and extensive insurance coverage experience.