Teams at ModMed

Own strategic client relationships as a post-sale consultant and trusted advisor. Drive retention, adoption, expansion, and advocacy across an assigned book of business. Identify risks, resolve escalations, recommend products and services, monitor customer health, and communicate value to senior stakeholders. Lead vertical customer health reviews and support other customer success managers while documenting interactions in Gainsight and Salesforce.

Leads strategic, net-new customer acquisition for healthcare IT solutions within a specialty market. Builds territory strategy, generates pipeline, conducts product demonstrations and ROI discussions, manages complex sales cycles, forecasts revenue, negotiates contracts, and closes new business. Develops trusted advisor relationships by addressing practice workflows, revenue cycle, interoperability, and regulatory challenges. Collaborates with marketing, sales development, solutions engineering, and professional services teams. Domestic travel is approximately 30%.

Provides post-sale support for approximately 20 healthcare client accounts, handling emails, cases, calls, claim reviews, patient balances, and demographic issues. Advises practice staff on revenue cycle best practices, resolves transactional questions within SLAs, identifies recurring problems, escalates complex issues, and recommends workflow, documentation, training, and risk-mitigation improvements. The role also identifies client pain points and potential expansion opportunities.