Teams at Make-A-Wish America

Performs accounting and financial reporting functions for nonprofit chapters using Shared Financial Services. Responsibilities include posting donations, reviewing check requests, preparing bank and balance sheet reconciliations, recording journal entries, producing monthly financial reporting packages, analyzing data, supporting audits, running NetSuite and Excel reports, and assisting chapter staff.

Leads Make-A-Wish’s national recurring giving strategy, including sustainer acquisition, retention, reactivation, upgrades, stewardship, cross-channel campaigns, audience segmentation, testing, reporting, forecasting, and budget recommendations. Partners with fundraising teams, agencies, chapters, and data operations to optimize recurring revenue and donor lifetime value. The role requires strong analytical, communication, stakeholder influence, and project management skills in a fully remote environment.

Supports the information security program by monitoring and triaging alerts, investigating and documenting security events, assisting with incident response, identity and access management, vulnerability remediation, security awareness, and security tool configuration. Collaborates with IT teams and an MSSP, maintains security documentation, and provides escalation support, including 24/7 availability for access management and incident response.