Teams at Magnitude Software

Lead a SaaS customer success team focused on retention, expansion, adoption, referrals, and customer satisfaction. Develop success strategies, health scores, NPS and at-risk programs, renewal forecasts, and corrective action plans. Mentor team members, manage escalations, improve onboarding and support processes, analyze customer data, ensure CRM governance, and collaborate with Sales, Account Management, and Professional Services to drive customer outcomes and growth.

Lead the strategy, vision, roadmap, prioritization, and execution of an Extended Planning and Analysis product. Engage customers and prospects, translate needs into requirements, collaborate with engineering and design, track adoption and outcomes, and support launches, go-to-market initiatives, sales enablement, and customer adoption. The role requires influencing cross-functional teams while delivering measurable customer and business value in enterprise SaaS.

Manages mid-market customer relationships from onboarding through renewals and expansion. Acts as a strategic advisor, drives adoption and measurable value, leads business reviews, owns renewal negotiations, tracks customer health and retention metrics, identifies expansion opportunities, manages escalations, and represents customer feedback internally. Collaborates with Sales, Legal, Finance, Product, and Support while developing customer advocacy materials and improving Customer Success processes.