LightFeather Benefits Overview

Lead design, development, integration, and deployment of ServiceNow solutions (ITSM/ITOM/HRSD/App Engine/Service Portal). Mentor developers, ensure security/compliance, build workflows, custom widgets, complex integrations, troubleshoot performance issues, and deliver solutions within Agile teams.

Serve as the dedicated Scrum Master for a federally scoped cloud engineering team, facilitating full Scrum ceremonies, driving sprint execution, managing Jira boards and reporting, coordinating documentation in SharePoint, tracking ServiceNow tickets, partnering with the Product Owner, and ensuring agile practices align with DevSecOps and federal security frameworks.

Design, develop, configure, and deploy custom ServiceNow applications and enhancements. Provide architecture guidance, script Business Rules/Client Scripts/Script Includes/ACLs, support multiple instances, troubleshoot performance, and collaborate with stakeholders using Agile/Scrum and ITSM best practices.