Teams at Latent

Lead clinical sales support, customer implementations, account growth, and product feedback for a pharmacy intelligence platform. Serve as the pharmacy subject matter expert in demos, diligence, executive meetings, workflow discussions, and clinical quality reviews. Translate pharmacy expertise into customer guidance, product recommendations, reusable sales materials, and implementation processes while ensuring accuracy, patient safety, compliance, and effective communication with clinical, operational, commercial, and technical stakeholders.

Lead end-to-end healthcare SaaS implementation projects from kickoff through go-live and stabilization. Coordinate customer IT, clinical, operational, engineering, product, and integration teams; manage project plans, milestones, risks, documentation, KPIs, and technical requirements. Serve as the primary customer contact, drive accountability, support workflow adoption and change management, resolve integration blockers, and ensure smooth transition to support and customer success.