Jobs at Knit

Owns a portfolio of enterprise and mid-market clients, driving retention, renewals, expansion, product adoption, enablement, and account health. Leads commercial negotiations, training, strategic reviews, and relationships with economic buyers. Partners with Support, Sales, Research, and Product to resolve issues, advocate for client needs, and influence the product roadmap. Requires substantial market research and commercially accountable client relationship experience.

Own and grow 10–20 enterprise accounts across technology, telecommunications, and media. Drive renewals, upsells, cross-sells, net-new business, commercial negotiations, account planning, forecasting, and strategic relationships with senior insights, analytics, product, marketing, and research leaders. Collaborate with Customer Success, Research, and Product to expand platform adoption, represent the company at industry events, and deliver revenue growth and retention across complex Fortune 500 accounts.

Leads customer research projects from scoping through stakeholder-ready delivery, serving as the primary research advisor and accountable owner for assigned enterprise accounts. Responsibilities include developing research solutions, writing and editing quantitative and qualitative questionnaires, creating analysis plans, presenting insights, improving AI-generated research outputs, collecting product feedback, and managing direct reports. The role supports customer retention, expansion, and successful pilot conversions through high-quality research outcomes.

Own client enablement, onboarding, product support, release readiness, and customer-success efficiency initiatives. Lead platform orientations and report walkthroughs, create training and Help Center content, respond to product questions, triage bugs, review AI-generated support responses, and communicate product releases. The role partners closely with Product, Engineering, Sales, Research, and Customer Success while improving workflows and supporting clients in a fast-paced startup environment.

Leads Knit’s research operations function, overseeing survey programming, fieldwork, data quality assurance, vendor partnerships, automation, and offshore teams. Owns strategy, KPIs, staffing, organizational design, budgets, sampling operations, feasibility, operational readiness, and partner performance. Collaborates with Product, Engineering, Research, Sales, Marketing, and Operations to scale capabilities, improve data quality and delivery speed, expand audiences, and increase automation and margins.

Own customer research projects from discovery and scoping through questionnaire development, analysis, topline delivery, and stakeholder-ready presentations. Serve as the primary research lead for enterprise accounts, advise customers on research solutions, manage project risks, maintain customer context, and support retention, upsells, and pilot conversions. Contribute feedback to improve Knit’s AI-generated research outputs and stakeholder-ready reporting.

The Enterprise Account Executive will drive net-new enterprise revenue by prospecting, qualifying, and closing Fortune 1000 partnerships. Responsibilities include consultative discovery-led selling, tailored outreach, pipeline and forecast management, cross-functional collaboration with Research, Marketing, Product, and Customer Success, post-sale handoffs, cross-sell identification, and representing the company at industry events. Success is measured by new-logo revenue, territory growth, pipeline quality, and sales-process excellence.

The Director of Growth Marketing will own strategy and execution across paid, organic, content, lifecycle, and account-based programs to generate qualified leads and predictable pipeline growth. Responsibilities include managing budgets, optimizing campaigns and funnel conversion, analyzing performance, improving attribution and forecasting, and partnering with Sales, SDRs, RevOps, Product Marketing, Content, and Events. This hands-on role will build scalable growth processes and may eventually lead a team.