Teams at InfoTrack US

Own and build data and analytics for InfoTrack Exchange's supply-side marketplace: create county-level coverage and performance reporting, maintain partner agency data models, develop financial and capacity models for expansion, standardize sourcing pipelines, collaborate with Engineering/BI to productionize Snowflake queries, define KPIs, and drive data quality improvements to support decision-making and leadership reporting.

Provide remote, Pacific Time client support for One Legal users: resolve inquiries via phone and written communication, maintain Salesforce records, guide clients through the platform, advocate for product improvements, meet KPIs, assist onboarding, and contribute to operational improvements and de-escalation.

Provide customer support via chat, email, and phone for an e-filing platform; troubleshoot issues, de-escalate customers, contribute feedback to improve materials and processes, meet performance goals, and collaborate with team members while adhering to schedules and company policies.