Teams at Imprint

Own CX quality, training, and knowledge management systems for a large-scale customer support operation. Lead QA framework design, Zendesk knowledge management, Sierra AI deflection enablement, automated quality scoring, agent training, partner launch readiness, and data-driven continuous improvement. Manage a team of 2–3 associates while partnering with engineering, product, vendors, compliance, legal, and operations teams.

Leads a small design team while owning end-to-end creative execution for co-branded credit card programs. Translates partner briefs into card designs, visual systems, presentations, and production-ready mechanicals. Coaches designers, presents and defends creative work to clients, coordinates with brand and product stakeholders, and ensures quality across card, digital wallet, and mobile app contexts. Participates in press checks and printer coordination while maintaining consistency throughout each program lifecycle.

The Partner Marketing Manager will drive marketing outcomes for co-branded credit card partnerships, executing campaigns, optimizing performance, and building long-term growth strategies. Responsibilities include planning, acquisition strategy, optimization, and managing partner relationships.