Teams at HSI

Manage small-business customer relationships, driving retention, satisfaction, renewals, and account expansion. Advise clients on maximizing ROI from HSI’s EHS and compliance solutions, engage senior stakeholders, identify growth opportunities, communicate customer insights to internal teams, and serve as a trusted technical advisor. The role includes revenue responsibility, quarterly targets, and maintaining a 95%+ net retention rate.

Build and maintain enterprise-grade Playwright automation frameworks, integrate automated testing into Azure DevOps CI/CD pipelines, and expand regression coverage across SaaS applications and APIs. Drive AI-assisted test generation using tools such as Claude, establish QA standards and metrics, prioritize automation opportunities, collaborate with engineering, product, and DevOps teams, and mentor junior QA staff.

Manages post-sale customer accounts, driving adoption, retention, renewals, expansion, and value realization. Develops success plans, monitors customer health metrics, conducts business reviews, resolves challenges cross-functionally, and advocates for customer needs. Uses CRM and customer success platforms to analyze usage data, identify risks and growth opportunities, and provide actionable recommendations to stakeholders.