HopSkipDrive Career Growth & Development

Tell us about your recent promotion or role change. 

I discovered HopSkipDrive while researching safe transportation options for my children, and I immediately knew I wanted to be part of the company’s mission. My journey with HopSkipDrive began in a CareDriver support role. Over the past 2.5 years, I have taken on several positions. As a monitor program senior specialist on the safe ride support team, I managed the workflow for accounts requiring monitors for their students. In my role as implementation associate, I onboarded clients and closely monitored their accounts to ensure their success. As implementation manager, I focused on the success of high-performing accounts, providing 90 days of support and monitoring to ensure the successful completion of the implementation phase.

I recently transitioned into the position of metro service manager. This position uniquely combines responsibilities that bridge implementation, customer success and ongoing operations. My focus is on streamlining service delivery to ensure we consistently offer a top-tier experience for our clients. I am excited about the opportunity to contribute to HopSkipDrive’s continued success in this new capacity!

What will this new role or skill let you do? 

This role is new to me and our company, making it an exciting opportunity to help shape its development. I’ll have the chance to establish clear guidelines and expectations defining the role moving forward. Specifically, the metro service manager role will allow me to build strong, trusting relationships with clients, enabling me to understand their needs better and provide tailored solutions. By forming these deeper connections, I can ensure a more personalized and responsive service, ultimately helping our clients achieve their goals more effectively.

How would you describe the culture of internal mobility and upskilling?  

HopSkipDrive’s focus on internal mobility is something I had never experienced before. Coming from a background in the public sector, where growth opportunities were pretty limited, I was really impressed by how much the company invests in its people. From learning stipends to career coaching, HopSkipDrive really supports professional growth. I started in an entry-level role, and within just two years — thanks to hard work and the support of my managers — I’ve had the chance to take on several different positions. I’m super grateful for all the opportunities HopSkipDrive has given me to grow and move forward in my career.