Teams at HCSS

Lead DevOps and SRE initiatives focused on Azure SQL Elastic Pools, cloud infrastructure reliability, observability, automation, high availability, disaster recovery, and incident response. Manage scalable Azure or AWS environments, build infrastructure as code and CI/CD pipelines, optimize performance and costs, develop monitoring and remediation solutions, and mentor junior engineers while partnering across development, security, and database teams.

Manage and expand enterprise customer relationships through advocacy, retention, quarterly and annual business reviews, issue resolution, and regular engagement. Own new-business sales cycles, including prospecting, demonstrations, proposals, negotiations, and closing. Identify expansion opportunities within existing accounts, manage upgrades using Salesforce CPQ, maintain pipeline data, and collaborate across sales, marketing, product, implementation, support, and customer success teams.

Architects, scales, and governs design systems, ensuring 1:1 parity between design assets and front-end code. Owns component libraries, design documentation, design tokens, accessibility standards, and UI pattern governance. Partners closely with development, product, and UX teams to guide implementation, manage component requests, conduct usability testing, reduce technical debt, and improve developer experience. Also maintains machine-readable documentation and AI-ready design infrastructure.