Harvey Benefits Overview

Lead technical discovery, solution design, secure architecture, and deployment for federal government customers using Harvey’s AI platform. Own technical engagements from initial opportunity through rollout and expansion, partnering with security, legal engineering, product, and customer success teams. Navigate FedRAMP High, DoD Impact Levels, ATO processes, NIST controls, identity architecture, and data-handling requirements. Build scalable public-sector solutions architecture playbooks and represent Harvey in agency workshops, security reviews, and stakeholder briefings.

Provides first-line support for non-technical customer and internal inquiries in a SaaS environment. Responsibilities include managing ticket queues against SLAs, routing and escalating issues, maintaining accurate tagging, applying support playbooks, guiding users on product features, and contributing to FAQs, knowledge-base content, and customer education. The role requires strong written communication, organization, judgment, adaptability, and interest in developing technical support skills.

Own Harvey’s finance applications portfolio, including NetSuite, procurement, spend, billing, and revenue systems. Lead discovery, process design, architecture, roadmap prioritization, configuration, integrations, automation, testing, and deployment across global finance processes. Partner with Accounting, FP&A, Revenue Operations, Procurement, Tax, Security, and Business Technology to solve complex multi-entity, multi-currency, billing, and revenue recognition challenges. Mentor peers and establish application quality, governance, and change-management practices.