Teams at Hack The Box

Leads the US Customer Success organization, managing and coaching Customer Success Associates and Managers. Owns retention, adoption, expansion, and growth metrics; drives CS operating model initiatives; partners with Sales and cross-functional leaders; uses data to improve customer experiences; and builds relationships with senior client stakeholders.

Own renewals for US federal customers, managing contract continuation, upselling, proposals, purchasing processes, purchase orders, payments, forecasting, and account metrics. Build relationships with government budget holders, contracting officers, distributors, and resellers. Navigate federal procurement requirements, negotiate complex agreements, address objections, maintain renewal systems, and collaborate with Customer Success, Sales, Legal, Finance, and Operations teams.

Owns end-to-end US talent acquisition, primarily for revenue and commercial roles in a cybersecurity organization. Responsibilities include partnering with senior stakeholders, developing recruitment strategies, sourcing active and passive candidates, managing assessments and offers, tracking hiring metrics, ensuring fair and compliant hiring, improving candidate experience, and supporting employer branding. The role targets approximately 30–40 hires annually and may occasionally support technical recruiting.