Teams at Guild Mortgage

Serves as the primary contact for borrowers experiencing financial hardship, explaining loss mitigation options and communicating approval or denial decisions. Coordinates required documentation, monitors trial payment plans and loan inventories, manages borrower communications, supports audits and mediations, and ensures compliance with investor, insurer, federal, state, and local requirements. The role requires accurate documentation, regulatory knowledge, problem-solving, and professional handling of escalated borrower concerns.

The Senior IT QA Engineer owns quality strategy and outcomes across complex technology initiatives. Responsibilities include designing automated testing solutions, integrating quality verification into CI/CD pipelines, analyzing quality and production data, developing dashboards, managing risk, leading root-cause analysis, and influencing product, engineering, architecture, security, operations, and business stakeholders. The role requires technical contributions across web, mobile, API, data, cloud, and distributed systems, plus mentoring engineers and advancing quality engineering practices.

Leads business and systems analysis for complex mortgage lifecycle initiatives, translating stakeholder needs into business, functional, data, API, integration, and nonfunctional requirements. Develops process and system models, user stories, acceptance criteria, and testing strategies; supports Agile delivery, releases, defect resolution, and post-production validation. Partners with Product, Engineering, QA, and business teams to manage dependencies, risks, and impacts across web, mobile, legacy, and integrated systems. Mentors Business Analysts and improves analysis standards and practices.