Jobs at Grafana Labs

Lead technical partner engagement with cloud service providers, supporting sales progression, product demonstrations, enablement, training, workshops, events, and joint go-to-market activities. Create reference architectures, demos, solution guides, and educational content while tracking partner readiness and pipeline. Collaborate with sales, product, and go-to-market teams to expand Grafana Cloud adoption. Travel up to 50% for partner events and field activities.

Leads two distributed frontend engineering squads responsible for platform foundations, navigation, search, and resource organization. Oversees hiring, team development, technical direction, delivery, customer discovery, roadmap prioritization, and operational excellence. Partners with Product and Design, drives AI and automation adoption, maintains engineering standards, participates in management on-call, and improves productivity, reliability, accessibility, and customer outcomes across Grafana’s open-source and cloud products.

Develop and enhance Grafana data source plugins integrating databases and third-party services. Support plugin reliability and operations in Grafana Cloud, integrate data sources with agentic workflows, improve processes, assist with customer escalations, and collaborate across the Grafana Division. The role requires full-stack software development using Golang and TypeScript, Kubernetes and microservices experience, robust coding practices, and participation in on-call and SRE operations.

Own technical direction and complex projects for Tempo, Grafana’s distributed tracing backend. Build and optimize ingestion, storage, query, metrics, and API components; improve performance, scalability, reliability, and operational excellence. Collaborate across product and engineering teams, write design documentation, participate in on-call and incident response, mentor engineers, and contribute to the open-source Tempo project.

Prospect and close new enterprise customers across Washington, D.C., Virginia, and Maryland. Manage the full consultative sales cycle, including outbound prospecting, discovery, demos, proofs of concept, proposals, negotiations, quoting, and order processing. Achieve sales targets, maintain pipeline forecasts in Salesforce, communicate product value, support customer trials, and hand off successful relationships to the Growth team.

Manage sales operations for Grafana Labs’ consumption-based products, including target setting, quota creation, compensation updates, account modeling, territory planning, and reporting. Analyze large customer datasets using BigQuery and SQL, improve data orchestration across GTM tools, manage sales exceptions, and deliver actionable insights to executive audiences. The role also requires advanced spreadsheet modeling, Salesforce reporting expertise, and experience with compensation platforms.

Design product experiences for Grafana Cloud’s Knowledge Graph, entity catalog, and RCA workbench. The role involves simplifying complex, evolving system relationships for technical users, conducting qualitative and quantitative research, tailoring workflows to different personas, documenting design decisions, and collaborating with engineering, product, technical writing, GTM, and design teams. The designer will also mentor colleagues and help evolve remote design practices.

Leads GTM strategy and planning for a consumption-based SaaS business. Owns annual and long-range planning, revenue and capacity modeling, territory and workforce planning, performance reporting, and strategic analysis. Partners with Sales, Services, Finance, Data, Marketing, and Field Operations to improve planning infrastructure, evaluate markets and pricing, and advise executives. The role also drives scalable self-service processes and AI-assisted forecasting and reporting.

Lead architecture and execution of Grafana's marketing data stack and analytics practice. Build forecasting, predictive, and causal models, design BigQuery schemas, deploy agentic AI and automated pipelines, partner with GTM leadership, and deliver executive-grade insights to drive demand generation and ROI.

Lead the technical direction and architecture of Grafana Cloud’s Session Replay product across frontend, backend, and data systems. Design columnar storage, ingestion pipelines, data models, and query patterns for high-volume session data. Build cross-product debugging workflows, partner with customers and internal teams, improve engineering practices, make architectural decisions, and mentor engineers.

Lead and mentor Commercial Account Executives across a regional territory, driving revenue growth, pipeline development, strategic sales planning, quota attainment, and complex deal execution. Build executive-level customer relationships, support deal closure, and partner with Marketing, Solution Engineering, R&D, and Customer Support. Establish territories and goals, guide consultative selling, develop talent, and shape strategic seven-figure opportunities using MEDDPICC and ROI modeling.

Build and maintain Grafana Cloud integrations and observability features across frontend (TypeScript/React), backend (Golang), and monitoring mixins (Jsonnet). Ship end-to-end features, own projects to production, contribute upstream to OpenTelemetry/Prometheus, run on-call for owned services, and communicate designs and demos across teams.

Build full-stack Real User Monitoring features across frontend applications, backend services, APIs, and analytical storage systems. Design high-throughput telemetry ingestion, storage, querying, data models, and indexing strategies. Develop data-heavy user interfaces, optimize performance and costs, collaborate with SDK and cross-functional teams, and own projects from design through deployment, monitoring, testing, and iteration.

Prospect within and expand existing customer accounts across the West region. Manage the full consultative sales cycle, including prospecting, demos, proofs of concept, proposals, negotiations, forecasting, quoting, order processing, and account management. Communicate the value of Grafana Cloud and Grafana Enterprise, manage pipeline activity in Salesforce, achieve sales targets, and transition successful customer relationships to Customer Success.

Leads and scales Grafana Labs’ East Coast Solutions Engineering organization, managing high-performing SE teams and building processes, playbooks, enablement, and job architectures. Partners with sales leadership on complex enterprise opportunities, improves win rates, engages strategically with customers, and channels field feedback into product and go-to-market strategy. The role requires experience in second-line SE leadership, team scaling, high-growth startups, open-source or developer-focused go-to-market motions, observability, and enterprise sales.

Own technical customer engagements for Grafana Cloud, partnering with Sales to qualify and close opportunities. Deliver product demonstrations, technical presentations, evaluations, and enablement while communicating customer feedback to Product and Engineering. Create documentation, blog posts, videos, and knowledge-base content. The role requires strong technical pre-sales expertise, customer communication, collaboration, judgment, and the ability to solve observability and open-source technology challenges in a remote global environment.

Design, build, operate, and maintain high-scale distributed telemetry systems for Grafana Mimir. Deliver features from concept through production, improve reliability and performance, review code and designs, manage releases, collaborate across the squad, contribute to open-source projects, and participate in follow-the-sun on-call rotations. The role involves cloud software development, microservices, observability, DevOps practices, and database query optimization.

Prospect and close new enterprise business across the West region. Responsibilities include outbound prospecting, managing the full sales cycle, conducting demos and proofs of concept, negotiating proposals, meeting sales targets, maintaining Salesforce pipeline forecasts, processing quotes and orders, and communicating the value of Grafana Cloud and Grafana Enterprise. The role requires infrastructure technology sales experience and a consultative, technical sales approach.

Lead frontend engineering initiatives for Grafana’s DataViz squad, from problem framing through rollout and measurement. Build and improve visualization features using TypeScript, React, uPlot, and eCharts; mentor engineers; contribute to design reviews and technical proposals; participate in on-call and incident response; support customer escalations; and collaborate across squads. The role also emphasizes open-source contribution, observability expertise, pragmatic AI-assisted development, and effective remote communication.

Lead negotiation and execution of complex enterprise SaaS, on-premises, privacy, security, professional services, and channel agreements. Partner with sales leadership and cross-functional teams on deal strategy, risk assessment, pricing, compliance, and global expansion. Improve legal forms, playbooks, workflows, and contract processes while advising on privacy initiatives and training business teams. Serve as a strategic, commercially minded legal advisor for high-value transactions with sophisticated enterprise customers.