Teams at Fusion Connect

Supports partner, direct, inside, and wholesale sales channels by generating product and service quotes and proposals. Obtains vendor pricing, enters quote opportunities into systems, and sources, designs, and prices network connectivity solutions between customer locations. Collaborates with Sales Engineering to ensure quoted services meet customer requirements. Requires strong communication, organization, attention to detail, numerical ability, computer skills, and the ability to manage multiple priorities.

Designs, implements, certifies, and manages on-premises and cloud-based connectivity and communications solutions. Provides Tier 3 technical support for SD-WAN, networking, VoIP, and related products; troubleshoots complex customer and partner issues; tests hardware and software; performs user acceptance and API testing; and develops documentation, training, and engineering handoff materials. Collaborates with customers, vendors, sales, product, engineering, project managers, and support leadership.

Manage partner onboarding and ongoing enablement; deliver instructor-led and virtual sales, product, and CX training; develop instructional content and learning resources; partner with Product, Sales, CX, and Channel teams to identify gaps and measure training effectiveness.