Teams at Fortna

Leads a controls support engineering team responsible for post-commissioned warehouse automation systems. Oversees technical issue resolution, escalations, resource allocation, documentation, system reliability, and customer satisfaction. Develops measurable cross-training programs across multiple controls platforms, tracks capability progress through KPIs and skills matrices, and mentors team members. Collaborates with software, mechanical, and site operations teams to improve system performance and support processes.

Owns the end-to-end Problem Management lifecycle for recurring and high-impact incidents affecting warehouse automation systems. Leads root-cause analysis, maintains problem records and known-error documentation, coordinates corrective and preventive actions, supports major incidents, and validates permanent fixes. Investigates issues across WES, WCS, WMS, PLCs, robotics, infrastructure, databases, networks, and integrations. Partners with engineering, operations, support, customers, and vendors while coordinating change and release activities to improve reliability and reduce operational disruption.

Leads globally distributed software development and Agile teams supporting warehouse control, warehouse execution, and optimization products. Oversees software strategy, architecture, delivery, technical quality, integrations, troubleshooting, R&D, budgets, and continuous improvement. Develops engineering talent, mentors leaders, coordinates QA and infrastructure teams, and ensures scalable, resilient distributed systems meet client and business objectives. Requires supply chain execution expertise, strong software engineering knowledge, supervisory experience, and up to 20% domestic and international travel.