Teams at Flock

Own end-to-end editing for short- and long-form documentary, brand, and product videos. Transform raw footage and interviews into emotionally compelling narratives, establish pacing and visual style, manage post-production workflows, and deliver format-specific cuts for web, social, events, and executive presentations. The role requires strong editorial judgment, narrative development, color and audio finishing, motion integration, and creative ownership from rough cut through final delivery.

Lead a CX Design practice to create end-to-end, cross-channel support journeys and service blueprints. Manage and coach a team, oversee AI-enabled support, knowledge governance, and delivery of transformation programs (platform migrations, telephony, Salesforce, AI deployments) from scope through hypercare. Establish repeatable methods, ownership, quality standards, and measurable cross-functional influence.

Processes, validates, and audits customer orders across Salesforce and Google Sheets. Verifies billing triggers, line items, payment terms, and contract requirements; resolves discrepancies with Sales, Customer Success, and Finance; maintains accurate order documentation and master data; manages order queues and service levels; and identifies workflow bottlenecks to improve order-to-cash operations.