Teams at Fixify

The Staff Software Engineer will lead the design of the Integrations Platform's architecture, authoring framework, and integration strategies while coaching other engineers and ensuring high-quality integrations over multiple quarters.

Lead and manage a remote help desk team of IT analysts, own SLA and quality targets, develop KPIs, staff shifts, and partner with operations, product, and employee experience to scale processes, drive automation opportunities, and continuously improve customer support performance.

As a Senior Software Engineer, you'll collaborate to build and maintain automation capabilities, contribute to AI solutions, and ensure scalability, improving the user experience with software solutions.