Teams at Fiserv

Provides advanced technical support to clients and merchants using Fiserv’s online tools, websites, payment systems, and digital products. Responsibilities include troubleshooting account access, transactions, integrations, hardware, software, and connectivity issues; documenting cases; explaining technical solutions; collaborating with internal teams; and optimizing technology utilization. The role requires customer communication in a high-volume, metrics-driven environment.

Leads complex operational analysis and issue resolution for MoneyPass network operations. Responsibilities include root-cause analysis, tactical planning, stakeholder collaboration, compliance enforcement, dispute and arbitration review, contract and pricing tracking, client communications, invoicing support, and validation of pricing and interchange setups. The role also supports AI adoption, operational process improvements, and data-driven recommendations to senior management.

Serves as the primary contact for MoneyPass financial institution clients, providing operational support, resolving service issues, coordinating internal and external partners, and managing client communications. Leads operational reviews, tracks service metrics, supports onboarding and product changes, escalates issues, recommends service improvements, and contributes to automation and process optimization. The role requires strong communication, organization, problem-solving, accountability, and client service skills.