Jobs at First Horizon Bank

Provides technical support for vendor-backed corporate systems, serving as the liaison among business partners, vendors, and technology teams. Responsibilities include troubleshooting incidents, coordinating implementations and releases, managing vendor escalations, conducting root-cause analysis, implementing fixes, maintaining knowledge articles, and supporting requirements analysis, process mapping, testing, and UAT. The role also follows change-management, governance, security-review, and incident-management practices, with possible on-call support for critical incidents.

Leads first-line risk and control management across banking operations, including issues and risk events, RCSA, control design and testing, remediation, regulatory and audit engagement, risk reporting, and business partnership. Establishes risk standards, strengthens control programs, analyzes root causes and trends, challenges risk assessments, and guides senior leaders and risk staff across consumer and small business banking.

Leads regional commercial loan portfolio management, monitors asset quality and performance metrics, supports markets without portfolio management leads, and resolves workflow and business continuity needs. Delivers commercial credit training and coaching to new Credit Analysts, helps with talent acquisition and performance management, leads asset quality meetings, and represents the region in commercial lending initiatives. Requires strong commercial underwriting, portfolio management, communication, organizational, analytical, and training skills.

Manages a portfolio of distressed commercial loans, developing workout and recovery strategies to mitigate credit risk and maximize collections. Responsibilities include restructuring loans, securing collateral, contacting delinquent borrowers, authorizing extensions, recommending non-accruals and charge-offs, maintaining account records, coordinating foreclosures and repossessions, and overseeing outside vendors and law firms. The role also prepares financial reports and ensures compliance with servicing and governance procedures.

Owns first-line risk and control coverage for assigned banking businesses. Responsibilities include issue remediation, operational risk event management, RCSA execution, control documentation, risk reporting, regulatory and audit responses, business risk partnership, and product or process change assessments. The role requires evaluating root causes, action plans, control effectiveness, residual risk, emerging risks, and escalation decisions while influencing business leaders without direct authority.

Supports ATM and debit card technology applications through technical analysis, systems integration, architecture, vendor oversight, requirements definition, Scrum facilitation, issue resolution, change management, audit support, and regulatory compliance. Partners with product owners, business teams, operations, release management, and technology stakeholders to prioritize work, remove blockers, maintain applications, and advance tactical and strategic objectives.

Reviews complex commercial credit relationships and evaluates portfolio quality, credit risk practices, policy compliance, and emerging risks. Leads examinations from planning through reporting, identifies root causes, recommends corrective actions, validates issue resolution, and monitors commercial units. Completes reporting, special projects, and quality reviews while mentoring less experienced team members and maintaining strong communication, independence, and ethical standards.

Leads end-to-end planning and execution of integrated marketing campaigns, product launches, content programs, events, and digital initiatives. Coordinates cross-functional stakeholders, manages timelines, budgets, resources, risks, and project reporting, and ensures initiatives meet strategic goals. The role also drives marketing operations best practices and supports process, workflow, and reporting optimization.

Owns AI-enabled business systems for Operations, serving as Product Owner and managing backlogs, requirements, Agile delivery, testing, deployment, adoption, and support. Drives automation, process improvement, KPI achievement, cost savings, risk compliance, change management, training, and stakeholder alignment. Requires 5+ years of experience in business systems, product ownership, business analysis, or Agile project management, preferably in banking or operations.

Manages workplace accommodation and life-event cases from intake through implementation and follow-up. Leads ADA/ADAAA interactive processes, reviews documentation, coordinates vendors and internal stakeholders, supports leave and disability program interactions, maintains confidential records, monitors compliance, and provides reporting and process improvements. Coaches managers and HR partners while guiding associates through sensitive situations and connecting them with wellbeing resources.

Analyze large loan-level datasets to monitor credit portfolios, identify trends and emerging risks, and produce dashboards and recurring reports. Validate and reconcile data, investigate discrepancies, automate reporting processes, and communicate portfolio insights to Credit and Risk leadership. The role partners with Finance, Data, and business stakeholders on analytical initiatives and ad hoc reporting needs.

Directs the internal audit function under the Chief Audit Executive, overseeing audit managers and staff, audit planning, risk assessment, financial and performance audits, reporting quality, budgets, training, and regulatory communications. Advises executive management and the Audit Committee on internal controls, emerging risks, credit risk, and audit effectiveness. Leads personnel decisions, stakeholder engagement, issue validation, and responses to regulatory inquiries while serving as CAE proxy when needed.

Leads architecture and development for an enterprise Salesforce Financial Services Cloud ecosystem supporting banking workflows. Builds Apex, Lightning, integration, data, security, AI, and DevOps solutions; develops scalable APIs and event-driven pipelines; governs releases and code quality; mentors engineers; and advises executives on Salesforce roadmaps, compliance, transformation, and change management.

Build, test, deploy, and support a scalable DevOps platform and shared toolchain. Troubleshoot pipelines and deployments end to end, implement platform improvements, maintain testing and observability, promote security practices, document solutions, and participate in on-call support. Collaborate with architects and technical leads to align platform capabilities with organizational goals while staying current with emerging technologies.

Analyzes contact center activity, forecasts staffing needs, creates schedules, monitors adherence and service metrics, and prepares operational reports. The role performs historical, interval, and what-if analyses; provides real-time staffing guidance; identifies efficiency improvements; tracks system issues; and recommends workforce strategies to improve productivity, service levels, and cost effectiveness across multiple sites and departments.

Provides independent second-line oversight and credible challenge for operational risk across banking businesses. Reviews risk assessments, controls, indicators, incidents, losses, remediation, change risk, and third-party risk. Advises first-line teams, facilitates risk workshops, supports regulatory exams and executive reporting, and coordinates enterprise risk responses. The role also advances automation and AI-enabled monitoring while influencing stakeholders, managing initiatives, and strengthening risk culture.

Leads equity portfolio management and investment strategy across global capital markets, including asset allocation, quantitative portfolio construction, risk modeling, optimization, and liquid alternatives. Analyzes client portfolios, implements investment decisions, conducts regulatory reviews, prepares market commentary, advises relationship teams and clients, presents to boards and high-net-worth stakeholders, and supervises equity portfolio management staff.

Ensures compliance with Sarbanes-Oxley and related financial reporting regulations. Maintains internal control documentation, performs SOX scoping and testing coordination, supports process walkthroughs, collaborates with internal and external auditors, addresses control deficiencies, assists with remediation and governance processes, assesses business-process changes, identifies risks, and trains control owners.

Manage end-to-end corporate and retail real estate transactions, including site selection, leases, acquisitions, dispositions, renewals, and relocations. Coordinate brokers, vendors, legal, finance, facilities, and leadership. Perform market research, lease and financial analysis, portfolio optimization, governance, reporting, and transaction pipeline planning while supporting transitions to occupancy.

Designs, consults on, and delivers talent development and learning solutions for business units, including training plans, workshops, virtual instruction, job aids, and online modules. Partners with leaders and Talent teams to align learning with strategy and culture, manage role readiness, engage learners through the LMS, and evaluate program effectiveness using the Kirkpatrick Model and business-impact measures.