Teams at First American Title

Lead client relationships for mortgage sub-servicing accounts: gather requirements, define processes, monitor SLAs and performance metrics, manage onboarding/decommissioning, escalate issues, support SOWs/contracts, coordinate cross-functional teams, and drive process improvements to meet client needs.

Supervises a team in day-to-day operational activities, manages performance reviews, makes hiring recommendations, and ensures compliance and quality.

Oversee daily operational activities, manage team performance, provide coaching, allocate tasks, and assist with personnel management in an operational function.