Teams at Entrata

Designs and delivers customized virtual and in-person training for customers, partners, and internal stakeholders. Develops curricula, maintains training content, explains complex product features clearly, and leads sessions ranging from individual instruction to large company events. The role supports customer adoption, advocacy, and platform value while managing training logistics, deadlines, KPIs, and stakeholder communication. Domestic travel of up to 50% is required, with potential international travel.

Reviews criminal records and background screening data to assess applicant eligibility, mitigate client risk, and ensure FCRA compliance. Handles client and consumer inquiries by phone and email, explains screening results and next steps, manages tasks within service-level agreements, and maintains accurate updates. The role also requires handling sensitive information, de-escalating difficult conversations, collaborating with peers, participating in training, and auditing approved AI outputs for accuracy, privacy, and compliance.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.