Teams at Empower AI

Provides on-site systems administration support for Department of State offices. Installs, maintains, monitors, secures, and upgrades hardware, software, databases, and infrastructure. Administers user accounts and privileges, applies patches, performs backups and restores, resolves incidents through ServiceNow, documents configuration changes, monitors system performance, and maintains topology diagrams and technical documentation.

Provides on-site systems administration for Department of State offices, managing servers, network equipment, workstations, applications, databases, patches, security controls, backups, upgrades, incidents, configuration changes, monitoring, documentation, and technical support. Coordinates vendors and internal projects, maintains system availability and compliance, reports operational status, and escalates risks affecting IT services.

Leads IT Capability Request analysis for a federal enterprise IT program. Responsibilities include requirements elicitation, process and gap analysis, alternatives analysis, market research, ROMs, cost-benefit analysis, executive briefings, Agile backlog development, UAT leadership, change impact assessment, CX roadmap contributions, requirements governance, and mentoring business analysts. The role requires collaboration with government stakeholders while supporting ITSM development, governance boards, and approved capability implementation.