Teams at Elsevier

Lead complex EHR integration discussions with healthcare customers, translating technical requirements into suitable clinical solutions. Manage access and entitlement workflows, support configuration and implementation, document integration best practices, answer technical questions, and improve processes that enhance customer satisfaction and retention. Collaborate with implementation leads, customer IT teams, and internal departments across solutions involving HL7, FHIR, OAuth, SAML, SMART on FHIR, and single sign-on.

Develop and enhance trade and commercial reporting solutions using Snowflake, Tableau, and related BI tools. Modernize manual and legacy reporting workflows into automated dashboards and scalable analytical solutions. Translate queries and business rules across data platforms, validate reporting accuracy, investigate discrepancies, document workflows, and partner with commercial and senior stakeholders to deliver actionable insights.

Lead the vision, roadmap, discovery, and delivery of AI-enabled analytics products for nursing and medical education. Translate customer and business needs into product strategies, prioritize backlogs, guide cross-functional teams, and measure adoption, usability, customer impact, and business outcomes. Champion responsible AI practices involving quality, privacy, transparency, and trust while using customer feedback and product data to continuously improve products.