Teams at EAB - Education business

Lead a team of Account Managers to drive retention and growth across a $60M+ renewal pool. Own renewal and expansion strategy, coach negotiations, oversee pipeline and KPIs, run data-driven reviews, escalate high-risk accounts, and partner cross-functionally to translate market feedback into product and commercial improvements.

Lead a team of account managers responsible for $60M+ in renewals, driving retention and growth. Oversee renewal strategy, negotiate complex contracts, coach staff, run data-driven pacing and risk reviews using Salesforce, and collaborate with Sales, Product, Research, and Success to improve renewals and share-of-wallet. Act as escalation for strategic or at-risk partnerships and translate market insights into product and commercial recommendations.

Lead and manage Navigate360 and related student-success technology implementations from kickoff through go-live. Coordinate timelines, design workflows, facilitate trainings, advise institutional stakeholders, support change management and adoption, escalate and resolve risks, collaborate with product/engineering/data teams, and contribute to process and enablement improvements to drive measurable student success outcomes.