Teams at Dynatrace

Lead strategy, administration, and optimization of AI tools for the SDR organization (Qualified, Gong, Microsoft Co‑Pilot). Identify AI use cases, build implementation roadmaps, define requirements and success metrics, manage pilots and vendors, monitor adoption and impact, maintain governance and documentation, and partner cross-functionally to improve SDR productivity, lead conversion, and pipeline generation.

Lead and scale a digital-first Nurture customer success segment: define coverage and engagement models, build telemetry-driven automated playbooks, manage lifecycle communications, partner cross-functionally, and own metrics like renewal rate, NRR, and consumption growth while leading a team of digital CSMs.

Help new Dynatrace customers adopt Digital Experience capabilities (Synthetic Monitoring, RUM, Session Replay). Perform data-driven analysis, create concise enablement and investigation deliverables, prioritize customer onboarding activities, drive usage expansion, and collaborate with account teams while communicating findings to technical and business stakeholders.