Teams at DISHER Engineering

Provides B2B SaaS product support by troubleshooting user, configuration, data, and defect issues; reproducing problems; managing escalations; communicating resolutions; and building knowledge-base content. Partners with Product, Engineering, and Customer Support to establish support processes, ticket taxonomies, SLAs, onboarding practices, and trend reporting for a new enterprise software product.

Own revenue performance across existing customers, balancing upsell/cross-sell and retention. Act as a data-driven analyst bridging Account and Customer Success teams, using HubSpot as the system of record and Power BI for reporting and storytelling.

Own revenue planning, forecasting, and retention for enterprise customers. Build growth/churn models, design lead-to-cash workflows in HubSpot, create Power BI executive dashboards with predictive analytics, and coordinate cross-functional governance between Sales, Account Management, and Customer Success.